Your privacy matters to ug100. This Policy explains exactly what personal data we collect when you use our platform, how we use it, who we share it with, how we keep it secure, and the rights you hold over your own information.
ug100 is committed to responsible data handling. These six principles guide every decision we make about your personal information.
All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive fields such as passwords and payment details are additionally hashed and never stored in plain text.
We collect only the personal data that is strictly necessary to deliver, secure, and improve our Services. We do not sell your data to third-party advertisers or data brokers under any circumstances.
This Privacy Policy is written in plain, accessible English so you can understand precisely what we collect and why. We update this document whenever our practices change and notify registered Members of material revisions.
You may request deletion of your personal data at any time, subject to our legal retention obligations. We will process verified erasure requests within 30 days and confirm completion by email.
Member data is stored on access-controlled servers with regular penetration testing, automated threat monitoring, and encrypted backups. Our infrastructure team conducts quarterly security audits to maintain the highest data protection standards.
Through your ug100 account settings, you can access, correct, export, or restrict the processing of your personal data at any time. Marketing communications can be opted out of with a single click at any point.
This Privacy Policy ("Policy") describes how ug100 ("we", "us", "our") collects, uses, stores, shares, and protects personal data when you access or use the ug100 platform at ug100.lat and all associated Services. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this Policy. Please read it carefully alongside our Terms & Conditions.
ug100 operates an online casino and sportsbook platform designed primarily for adult players in Indonesia. As part of delivering a secure, personalized, and compliant gaming experience, we necessarily collect and process certain personal data about our Members. We take our responsibility to handle that data with integrity extremely seriously.
This Policy applies to all personal data collected via the ug100 website, mobile interfaces, live chat support, and any other touchpoint through which you interact with ug100. It applies to registered Members, visitors who browse the platform without registering, and applicants who begin but do not complete the registration process.
ug100 is the data controller for all personal data processed under this Policy. If you have any question about how we handle your data, the contact details in Clause 14 are available to you at any time.
When you register an account, verify your identity, make a deposit or withdrawal, contact support, or participate in a promotion, you provide us with personal data directly. This includes:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, national ID (KTP) number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration & account updates |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit & withdrawal requests |
| Document Data | Scanned or photographed identity documents, proof-of-address documents, selfie photographs | KYC verification process |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Whenever you contact our support team |
When you access the ug100 platform, our systems automatically record technical and behavioral data including:
In limited circumstances, we may receive personal data about you from third parties, including: payment processors confirming transaction status; fraud-prevention and identity-verification service providers conducting KYC checks on our behalf; and analytics partners providing aggregated behavioral insights. All third-party data sharing is governed by data processing agreements and applicable law.
No Sensitive Categories: ug100 does not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily provide such data in support communications. If you inadvertently disclose sensitive data in a support chat, it will be handled with strict confidentiality and deleted once no longer necessary.
We use the personal data we collect for the following purposes:
Marketing Opt-Out: If you no longer wish to receive promotional emails or in-platform notifications from ug100, you can unsubscribe at any time via the link in any marketing email, or by adjusting your notification preferences in your account settings, or by contacting our support team directly.
We process your personal data on the following legal bases:
The ug100 platform uses cookies and similar tracking technologies (including local storage and session tokens) to deliver and improve the Services. We use the following categories of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, store authentication tokens, and enable core platform functionality. These cannot be disabled without breaking the platform. | Session / up to 30 days |
| Functional | Remember your language preferences, display settings, and game lobby filters between sessions. | Up to 12 months |
| Analytics | Collect anonymized data about how Members navigate and use the platform to help us identify performance issues and improve user experience. | Up to 24 months |
| Security | Detect and prevent fraudulent activity, bot access, and unauthorized account access attempts. | Session / up to 90 days |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive alerts when a new cookie is placed. Please note that disabling essential cookies will impair or prevent your ability to log in and use the platform. For specific instructions, consult your browser's help documentation.
We share personal data with trusted third-party service providers who process data on our behalf under binding contractual obligations. These processors are permitted to use your data only for the specific purposes we instruct and may not use it for their own commercial purposes. Categories of processors include:
We may disclose your personal data to competent governmental or regulatory authorities if required to do so by law, court order, or binding regulatory direction. We will notify you of any such disclosure to the extent permitted by law.
In the event of a merger, acquisition, restructuring, or sale of all or part of ug100's business assets, personal data held by ug100 may be transferred to the successor entity. We will provide reasonable advance notice of any such transfer and of any materially different privacy practices that the successor entity intends to apply.
ug100 does not sell, rent, license, or otherwise commercially exploit your personal data to third-party advertisers, data brokers, or marketing agencies. Full stop.
Data Processing Agreements: Every third party with whom we share personal data is bound by a contractual data processing agreement that requires them to implement security measures consistent with those described in this Policy and to process your data solely for the stated purpose.
We retain personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of membership + 5 years after closure | Legal and regulatory compliance, fraud prevention |
| Financial Transaction Records | 5 years from the date of each transaction | Anti-money-laundering record-keeping obligations |
| KYC Documents | 5 years from account closure | AML / regulatory compliance |
| Game & Betting Logs | 2 years from the date of each session | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Service quality, dispute resolution |
| Marketing Consent Records | Duration of consent + 2 years | Demonstrating consent compliance |
| Cookies (Analytics) | Up to 24 months from placement | Platform performance analysis |
When personal data is no longer needed and the applicable retention period has expired, we securely delete or anonymize it using industry-standard methods. Anonymized data that can no longer be used to identify any individual may be retained indefinitely for aggregate analytics purposes.
As a Member of the ug100 platform, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting us using the details in Clause 14. We will respond to all verified requests within 30 days.
Identity Verification Required: To protect your privacy and prevent unauthorized requests, we are required to verify your identity before processing any data rights request. We may ask you to confirm details that match the information held on your account. We will never charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive.
ug100 implements a layered security framework to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our key security measures include:
Despite these measures, no internet-based system can be guaranteed 100% secure. If you have reason to believe your account has been compromised, you must contact our support team immediately via in-platform live chat so we can take protective action without delay.
Your Responsibility: You are responsible for keeping your account password and withdrawal PIN confidential. Do not share these credentials with anyone — ug100 staff will never ask for your password. Use a strong, unique password and change it regularly. If you suspect unauthorized access, contact support immediately.
The ug100 platform is strictly for adults aged 21 and over. We do not knowingly collect or process personal data relating to individuals under the age of 21. The registration process requires all applicants to confirm they are at least 21 years of age, and we conduct age verification as part of our KYC process.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and refund any deposits made, in accordance with our Terms & Conditions. If you believe a minor has registered on our platform, please contact us immediately using the details in Clause 14.
21+ Only: Access to ug100 is restricted to adults aged 21 and over. Creating an account on behalf of a minor, or allowing a minor to use your account, constitutes a serious breach of our Terms & Conditions and may be referred to the relevant authorities.
The ug100 platform may contain references to third-party services such as game content studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) or payment providers. While these parties deliver services integrated within the ug100 platform, they maintain their own independent privacy policies. ug100 is not responsible for the privacy practices of any third party, and we encourage you to review the privacy policy of any third-party service provider whose products you use.
ug100 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make a material change to this Policy, we will notify registered Members by posting a prominent notice within the platform and, where appropriate, by sending a notification to the email address on your account.
The updated Policy will take effect from the date stated at the top of the document . Your continued use of the ug100 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you should cease using the platform and may request account closure by contacting our support team.
We recommend reviewing this Privacy Policy periodically to stay informed of how we are protecting your information. The "Last Updated" date at the top of this page will always reflect the most recent revision.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way ug100 handles your personal data, please reach out to our Data Protection team through the following channels:
When submitting a data rights request by email, please include your registered username and the email address associated with your account so that we can verify your identity efficiently. We will acknowledge receipt of your request within 5 business days and provide a full response within 30 days.
We're here to help. Our support team handles all privacy-related enquiries with strict confidentiality. Whether you want to access your data, correct an error, or understand how a specific piece of your information is used, we are committed to responding clearly and promptly. Your trust in ug100 is something we work to earn every day.
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